terms and conditions
Confirmation of Booking
All on-line bookings are acknowledged within 24 hours. This will be via email (if a valid email address has been provided)
· If you do not receive notification within 24 hours, please contact us directly by phone.
The Room accepts payments by UK debit and credit cards through Pay Pal, cash or cheque (made payable to- The Room Massage)
· Payment must be received at time of booking (in person) or within 3 working days (when booking on-line), otherwise your place may be re-allocated.
Please ensure that you complete a consultation card at reception when you arrive at your first session. Health details are required. All information is kept completely confidential.
It is encouraged that you make an appointment in advance to ensure your preferred time is available. Bookings made on the day of service and walk-in appointments are always welcome based upon availability.
Please give us 24 hours notice of cancellation so as someone else can avail of your appointment.
Refunds & Exchanges
All advanced bookings/payments for classes & workshops are non-refundable & non-transferable.
Refunds will only be issued in the event of cancellation of a treatment, class or workshop by The Room Massage Therapy Centre and will not be issued for situations outside our control.
If you wish to change or cancel a booking The Room Massage Therapy Centre must be informed 24 hours before appointment.
When cancelling a booking a credit note will be issued for the amount paid. Credits are valid for a further 3 months. After 7 days payments are non-refundable & non-transferable.
Massage therapy appointments
Please give us 24 hours notice of cancellation so that someone else can avail of your appointment. A full cancellation fee shall be charged for cancellations made within 24 hours of your appointment. Arriving late for your appointment may shorten the length of your treatment, with full charges applied.
While we take every precaution possible, The Room Massage Centre will not be held responsible for your personal belongings while on the premises.
“The Room Plus Points” Scheme
With every treatment you shall receive one plus point. When you collect 12 points you will receive a gift card for one Free 60 minute treatment of your choice.
“Refer a Friend Plus Points” Scheme
You may introduce as many friends as you wish.
When you refer a friend you will collect 2 plus points which will go towards your Free 60 minute treatment. When your friend comes for their appointment they simply place your name on the ’referred by’ section of their consultation card. The Plus Points will be recorded on your behalf.
Not valid in conjunction with any other offer.
FREE or REDUCED PRICE places are subject to availability.
Booking your FREE or REDUCED PRICE place in advance is essential.
The Room Massage Therapy Centre will only use customer personal information for customer servicing, marketing or our own legitimate business purposes. We will never disclose your personal details to any third party.
The Room Massage Therapy Centre operates from -
50 University Street, Belfast, Co. Antrim. N. Ireland, BT7 1HB,
Tel 028 9031 5189