Customer Advice

Bookings & Cancellation Policy

It is encouraged that you make an appointment in advance to ensure your preferred time is available. Bookings made on the day of service and walk-in appointments are always welcome based upon availability. Please give us 24 hours notice of cancellation so as someone else can avail of your appointment. A full cancellation fee shall be charged with cancellations made within 12 hours of your appointment. Arriving late for your appointment may shorten the length of your treatment, with full charges applied.

You can book online from our website or download our App – The Room Massage Therapies App

A deposit shall be taken upon online booking, however this shall come off your final treatment cost.

Phone us on 02890315189, especially for those last minute bookings.

You can contact us by Facebook or instagram @theroommassage

Email us at

Or call in and see us at The Room

Prior to treatment

Try to avoid eating large meals before treatments. Please arrive 10 mins before your appointment so as to prepare for your treatment. A consultation is given before every treatment, please inform your therapist of any health problems, recent surgery or if you are pregnant. Notify your therapist of any area you would like to be focused on or avoided. Treatments are completely confidential.

Treatment Attire

Reflexology and Reiki may be practised by removing only your footwear, however a robe can be provided to experience maximum comfort. All other treatments are performed directly on the skin and therefore removal of clothing may be required. For your modesty and comfort, specific towel techniques are used so that only the necessary body area is exposed at one time. Underwear is required to be worn at all times.

During the treatment

Let your therapist know if you feel any discomfort, communication is important allowing you to experience the best out of your treatment. If you like to chat or if you prefer to remain quiet during your treatment, either way your wish is granted. Close your eyes and allow your mind to be free. Breathe deeply and let the tension slip away with each breath. Remember, this time is for you.

After the treatment

It is advisable to avoid caffeinated drinks, alcohol and strenuous exercise for the reminder of the day. Please drink plenty of water and/or herbal teas to flush out the system and re-hydrate the body. Remember, wrap yourself up and keep warm, and if you are able why not reward yourself and take the rest of the day off.

Benefits of massage therapies
  • Relieves muscular tension.
  • Relieves stress and anxiety.
  • Helps insomnia.
  • Stimulates the circulation, improves skin condition and muscle elasticity and tone.
  • Increases lymphatic drainage thereby detoxifying the body of toxins and impurities.
  • Improves joint mobility Boosts the immune system
  • Balances the energies within the body promoting the body to heal itself.
  • Promotes relaxation, tension relief, mental and physical rejuvenation, thereby providing a sense of well-being within the body.
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